Refund policy

What is your returns policy?

At Leggy, we want you to love your pyjamas. If something isn’t quite right, we’re here to help.

This policy operates in addition to your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies your rights under the ACL.

 

Change of Mind Returns 

We accept change-of-mind returns within 30 days from the date of purchase for items purchased online.

To be eligible for a return, items must be:

  • Unworn, unused and unwashed
  • In original condition
  • Free from perfume, deodorant, fake tan, makeup, pet hair or marks
  • With original tags and packaging attached
  • Accompanied by proof of purchase
  • Approved by our customer service team prior to return (hello@leggy.au)

If approved, you may choose between:

  • A refund to your original payment method, or
  • A store credit

Please note:

  • Original shipping costs are non-refundable.
  • Return postage costs for change-of-mind returns are the responsibility of the customer.
  • We recommend using a tracked shipping method, as Leggy is not responsible for items lost in transit.

We reserve the right to refuse returns that do not meet the above criteria.

Please note:

  • Original shipping costs are non-refundable.

 

Exchanges (Store Credit Only)

We do not process direct exchanges.

If you would like a different size or style, please return your item following the change-of-mind process above. Once approved and received, you may choose to receive a store credit to place a new order.

Store credits:

  • Are issued once the returned item has been inspected and approved
  • Are valid for 12 months from the date of issue 
  • Cannot be redeemed for cash

 

Faulty or Damaged Items

We take great care with quality assurance. However, if your item arrives faulty, damaged, or not as described, please contact us within 7 days of delivery at hello@leggy.au and include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the fault

If the item is confirmed to have a fault, you are entitled to a remedy under Australian Consumer Law. Depending on the nature of the issue, this may include:

  • A repair
  • A replacement
  • A refund

For confirmed faulty items, Leggy will cover the cost of return postage.

Items must be returned in original condition.

 

What Is Not Considered a Fault

The following are not considered faults:

  • Incorrect sizing selection
  • Damage caused by improper care, washing, or wear and tear
  • Damage due to negligence
  • Minor stitching variations that do not affect wear
  • Slight colour variations due to screen/device display differences

We make every effort to display colours as accurately as possible; however, colours may vary depending on your screen settings.

 

How to Lodge a Return

  1. Email hello@leggy.au with your order number and reason for return.
  2. Wait for written approval from our customer service team.
  3. Once approved, securely package your item and send it to the return address provided.

Returns sent without prior approval may not be accepted.

 

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for funds to appear in your account, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the item is confirmed faulty.

 

Need Assistance?

If you have any questions regarding returns, exchanges or your consumer rights, please contact us at:

📧 hello@leggy.au

We’re always happy to help.